Frequently Asked Questions:

+ How do I log into my account?

Log into your Perkville account at any time by going to www.perkville.com and select ‘Sign In’ from the top menu. Or you can go into the Rainier Health and Fitness app and select the Perkville button on the home screen, select ‘Join Program’ and enter your email and password.

+ How do I create a Perkville account?

To create your account, go to www.perkville.com and select ‘Sign In’ from the top menu, click ‘Join’. Or you can go into the Rainier Health and Fitness app and select the Perkville button from the home screen, select ‘Join Program’, and choose ‘Join’. Please sign up with the same email used for your RHF membership.

+ I have an account but I can’t log in. How can I access my account?

If you are having trouble logging into your account check the spelling and punctuation of your email and password. If you are still having trouble, try ‘Forgot Password' on the homepage to reset your password. You will be asked to enter your email address and click ‘Reset’, you will receive an email with a password reset link. Be sure to check your spam folder if you are unable to locate it.

+ How do I start earning?

If you are an existing member, chances are you have already been earning points! Make sure that you have an existing account with an email (same as membership email) and password. There’s a lot that you can do to start earning points, check out the earning activities of our rewards program to find out how! Points will automatically be added to your account by completing most earning activities.

+ How do I redeem my points for a reward?

You can redeem your points, when eligible, by logging in to your Perkville account and clicking on the "Perks" button on your home page. Select the perk you want to redeem. Select ‘Redeem’ There will be a voucher for you that you can then either print off or show on your smartphone, and bring into the business for credit! You can also access any created vouchers by going to the "My Vouchers" tab under the main "Perks" button. Click on 'View Details' to see the voucher in a printable format. Keep in mind that vouchers will expire if not used after a period of time, you will get an email as a reminder to claim your reward before the expiration date.

+ I’m an RHF@home member, what are some ways to earn points without coming into the gym?

If you are an RHF@Home member and not able to take advantage of the ‘Club Check-in’ earning activity, we still offer daily points for members that stay active at home or away from the gym. To earn these daily points, after your workout, simply go into the Rainier Health and Fitness app and on the front page, tap on the banner at the bottom that says ‘I exercised (safely) today’, if you are logged into virtuagym, this will take you to our ‘Stay Safe!’ page, where you can scroll down and click the ‘I Exercised (Safely!) Today’ button and earn 5 points! -This button is earnable one time per day, and is also included in a monthly bonus; Exercise (Safely) x10/month to get an additional 25 points!

+ I’m not getting points for completing a certain activity, how do I receive those points?

If you are not getting points, or you are not getting points for a specific reward, please ensure that the email that you are using on your Perkville account is the same as the email address used for your RHF membership. If you are still missing points, please contact jcarl@rainierhealth.com with as much detailed information as possible regarding your missing points and we'll help you out!